We highly recommended you book ahead to ensure there’s an e-bike available for you. Online booking is available and encouraged. We have a very limited supply of ride-a-long and trailer options.

For rentals, we can accept walk-ins till 1 hour before closing depending on e-bike availability.

For tours, booking ahead helps to ensure your selected tour happens. We must have the minimum number of 2 riders booked at least 1 hour prior to the tour start time. Once this minimum is met, we will allow more riders to join up to 20 minutes before the start time.

You have the option to book ahead online or at the shop in advance of any tour or rentals.

There is a fee charged for online booking, paid directly to FareHarbor the booking software company.

Yes. Everyone is required to wear a helmet in Alberta while riding an e-bike, it’s the law. All helmets are cleaned and disinfected after each use. You are welcome to bring your own helmet.

To rent an e-bike, including as part of a tour, you must:

• be at least 18 years old

• provide a government-issued photo ID (passport or drivers license), and

• pay in full prior to riding

You will be required to sign a waiver and accepts terms and conditions.

All e-bike riders must be 12 years of age or older. Minors may ride when accompanied by a parent or legal guardian, who must complete the booking and sign the waiver.

You are responsible for your safety and the bike. For example:

• Helmets are required to be worn by all riders at all times.

• Ride on paths and streets following the safety rules. For example:

  • Ride on the right side of the road so that you’re going in the same direction as traffic.

  • Learn and use hand signals.

  • Use caution (Look left, right, and left again) and follow road signs at intersections

• Ride within your skill level and abilities.

• Avoid areas under construction and follow detours

• Be predictable and observant when riding

• No alcohol or controlled substances (ie. cannabis) before or during your rental.

Repairs are charged at $100 per hour plus parts. Bike replacement is charged at $200 for a youth bike, ride-a-long or trailer and $2,000 for an e-bike.

We want you to get out an explore Drumheller! Should your plans change you have the option of rescheduling, cancelling or taking a store credit. Depending on the timing of a change in plans, there may be a cost.

Call as soon as you know you need to change your booking (403-436-4646). We aim to balance accommodating changes and the operational impacts that last-minute changes have on other customers' experience and our longevity.

Bike riding is an outdoor activity, thus bookings continue in all types of weather. Be prepared for the weather as it can change, and that’s outside of our control.

• Cancellation: A refund is provided for cancellations more than 24 hours prior to the booking, less 10% of your original booking fee (minimum of $10). Non-refundable (rentals, tours and food) when cancelled within 24 hours of the booking.

• Reschedule: You can reschedule up to 24 hours prior to the booking. Rescheduling within 24 hours of the booking costs 10% of your original booking fee (minimum of $10).

• No shows are considered cancellations and no refund will be provided.

• Late returns may result in additional charges or fees.

• Fareharbors online booking fee can not be refunded in any circumstance.

• Cancellations initiated by Bikes and Bites due to circumstances beyond our control, such as unexpected weather conditions, natural disasters, global crises, or pandemics, will be offered the option to reschedule for another date.

**We appreciate your understanding and cooperation with our cancellation policy.**

updated 4 April 2025

You’ll grab your e-bike from our shop located at the Badlands Community Facility (80 Veterans Way) two blocks east of the Visitor Information Centre and the World’s Largest Dinosaur.

The Badlands Community Facility is a large grey building with a large parking lot in front of it. EV parking is available.

You access Veterans Way off of Riverside Drive E. There are no street signs for Veterans Way. The main driveway access is adjacent to the Cenotaph and a low-rise green building