Get a little more information and answers to our most asked questions
Frequently Asked Questions
Do I need to book online?We highly recommended you book ahead to ensure there’s an e-bike available for you. Online booking is available and encouraged. We have a very limited supply of ride-a-long and trailer options. For rentals, we can accept walk-ins till 1 hour before closing depending on e-bike availability. For tours, booking ahead helps to ensure your selected tour happens. We must have the minimum number of 2 riders booked at least 1 hour prior to the tour start time. Once this minimum is met, we will allow more riders to join up to 20 minutes before the start time. You have the option to book ahead online or at the shop in advance of any tour or rentals. There is a fee charged for online booking, paid directly to FareHarbor the booking software company.
Are helmets provided with e-bike rentals and tours?Yes. Everyone is required to wear a helmet in Alberta while riding an e-bike, it’s the law. All helmets are cleaned and disinfected after each use. You are welcome to bring your own helmet.
What are the requirements to make a booking?To rent an e-bike, including as part of a tour, you must: be at least 18 years old provide a government-issued photo ID (passport or drivers license), and pay in full prior to riding You will be required to sign a waiver and accepts terms and conditions. All e-bike riders must be 12 years of age or older. Minors may ride when accompanied by a parent or legal guardian, who must complete the booking and sign the waiver. You are responsible for your safety and the bike. For example: Helmets are required to be worn by all riders at all times. Ride on paths and streets following the safety rules. For example: Ride on the right side of the road so that you’re going in the same direction as traffic. Learn and use hand signals. Use caution (Look left, right, and left again) and follow road signs at intersections Ride within your skill level and abilities. Avoid areas under construction and follow detours Be predictable and observant when riding No alcohol or controlled substances (ie. cannabis) before or during your rental. Repairs are charged at $100 per hour plus parts. Bike replacement is charged at $200 for a youth bike, ride-a-long or trailer and $2,000 for an e-bike.
What is your cancellation policy?We want you to get out an explore Drumheller! Should your plans change you have the option of rescheduling, cancelling or taking a store credit. Depending on the timing of a change in plans, there may be a cost. Call as soon as you know you need to change your booking (403-436-4646). We aim to balance accommodating changes and the operational impacts that last-minute changes have on other customers' experience and our longevity. Bike riding is an outdoor activity, thus bookings continue in all types of weather. Be prepared for the weather as it can change, and that’s outside of our control. Rescheduling - more than 24 hours before your booking rescheduling is free, and less than 24 hours before your booking rescheduling costs 10% of your original booking fee (minimum of $10). Cancelling - Cancel your booking more than 24 hours before your booking you will get a refund, less $5 transactional fee. Cancel your booking less than 24 hours before your booking you will not get a refund for your rental, tour or food order. No shows are considered a cancellation and no refund will be provided. Late returns may result in additional charges or fees. Fareharbors online booking fee can not be refunded in any circumstance. Cancellations initiated by Bikes and Bites due to circumstances beyond our control, such as unexpected weather conditions, natural disasters, global crises, or pandemics, will be offered the option to reschedule for another date. **We appreciate your understanding and cooperation with our cancellation policy.**
Where are you located?You’ll grab your e-bike from our shop located at the Badlands Community Facility (80 Veterans Way) two blocks east of the Visitor Information Centre and the World’s Largest Dinosaur. The Badlands Community Facility is a large grey building with a large parking lot in front of it. EV parking is available. You access Veterans Way off of Riverside Drive E. There are no street signs for Veterans Way. The main driveway access is adjacent to the Cenotaph and a low-rise green building
What kind of bikes do you have?Our fleet of electric bikes (e-bikes) are an easy to ride step-through bike. You can pedal them like a traditional bike, or access the motorized power using the pedal assist or throttle. The power is helpful to climb hills, ride farther or keep up with your group. You have multiple gear and power options. Our 26” frame bikes are intended for riders: between 5'3" and 6' (160-180 cm) tall less than 330 lbs (150 kg) 12 years of age or older (by Alberta law) Should you want more details, head to the rentals page for photos and move forward with a booking to see more e-bike specifications. We do have youth pedal bike, ride-a-long and trailer options. We do not have any other e-bikes, bikes or tricycles available in our fleet.
What is the battery range of an e-bike?The distance per battery charge varies depending on how much or little you pedal, your weight and the terrain. Most e-bikes can travel between 40 and 70 km (25-44 miles) on a single battery charge. Riders have completed the Dinosaur Trail Loop (50 km) and come back with a charge. The key is that you must use the e-bike for pedal assist, not throttle only. Should you run out of charge on your 4 hr, 2 hr or 1 hr ride your own pedal power will be needed to return you to the shop. We ensure our e-bikes have the needed battery life for a pedal-assist experience.
What types of bike repair services do you offer?We provided limited bike repair services, including bike assembly ($60-250), basic tune-ups ($120-150) and tube replacement ($25-50, you bring the tube). Please reach out to arrange any bike servicing. Should you be out riding and be in a pinch we can share our pump or our tools (on-site use only). We do not carry parts at our shop.
Where can I get bike parts in Drumheller?Bike parts are available at Canadian Tire or Walmart. There is currently no full-service bike shop in Drumheller. We do not carry parts at our shop.
Where can I ride in Drumheller?The gem of Drumheller bike riding is our pathways which offer 18 km (and growing) to explore the valley and river parks. You’re welcome to explore using the streets, simply follow the traffic and safety rules for bike riding. You should avoid trespassing into the hills while riding. We provide a trail orientation and map with each rental. You can also find maps along the path, through Travel Drumheller and detailed on the Town's website.
Are there any restrictions on where I can ride?You can ride an e-bike the same places you can a traditional bike. In Drumheller this includes our pathways, streets and parks. Please avoid trespassing. Your adventure is enjoyed best when you’re respectful of other explorers and travel safely. You are responsible for your safety and the bike. Helmets are required to be worn by all riders at all times. Ride on paths and streets following the safety rules. For example: Ride on the right side of the road so that you’re going in the same direction as traffic. Learn and use hand signals. Use caution (Look left, right, and left again) and follow road signs at intersections Ride within your skill level and abilities. Be predictable and observant when riding No alcohol or controlled substances (ie. cannabis) before or during your rental. For the enjoyment of all users, safety signs are provided along the pathway.
Can I bike to the Hoodoos?Yes, you can bike to the Hoodoos attractions but it is not encouraged. Hoodoos are a specific rock formation that are visible throughout the Drumheller valley and badlands if you keep your eyes peeled. The popular Hoodoos attraction (along Highway 10, past Rosedale) is a protected site, as they are a delicate landform. Walking/biking on them is discouraged to ensure they remain for future visitors to enjoy. We encourage you to visit the Hoodoos attraction by car (15 min drive) and enjoy these majestic landforms on the looped path. There are many more scenic rides in the valley than the 45 minutes bike ride only on Highway 10 to the Hoodoos, and there is no bike rack there.
Where can I mountain bike ride?Should you be looking to get off a paved path or road we encourage you to explore the Newcastle Recreation Area (access from 10 Street W) or established dirt paths within Midland Mine (access from N Dinosaur Trail, across from 25 Street NW). The valley hills are mostly privately owned, thus you are trespassing should you randomly head into the valley hills.
What if the weather is bad?Bike riding is an outdoor activity, thus bookings continue in all types of weather - rain or shine! You can help ensure you enjoy your ride by checking the forecast and being prepared for what the weather may bring. Summer in Drumheller can be hot (over 30 Celsius or 86 Fahrenheit) with peak temperatures later in the afternoon. Short and heavy rain or brief storms can happen on hot days. Should an unexpected weather condition trigger a cancellation from us, Bikes and Bites, you will be offered the option to reschedule.
What type of sandwiches do you offer?We offer a variety of deli-style sandwiches with unique flavours, including vegetarian and vegan options, and specialty sandwiches. Explore our menu
Do you offer options for dietary restrictions, such as gluten-free options?You bet we do! Our in-house menu and online ordering (link text) identify gluten-free/aware, vegan and nut-aware items. All of our tasty sandwiches can be made on our ancient grain gluten-free bun and most of our ingredients can accommodate customers with gluten sensitivities. Plus, we have gluten-free sides and snacks too. We always have both vegan and vegetarian sandwiches and sides on our menu.
Can I place an order for pickup?Absolutely! Our online ordering is available during shop hours for pick-up or you can place an order proactively for a future date. We’re happy to provide delicious bites along with your e-bike rental using online ordering. Simply order for the same time/date as your rental and let us know in the notes you booked e-bikes. We’ll have your lunch ready to go on in a cooler bag on the rear bike rack.
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Keep riding with us!
80 Veterans Way (Inside the Badlands Community Facility), Drumheller, AB
403 436 4646 (GoGo)
Bikes and Bites
PO Box 3123, Drumheller, AB, T0J0Y0
HOURS OF OPERATION
Tuesday: 10 am - 5 pm
Wednesday: 10 am - 5 pm
Thursday: 10 am - 5 pm
Friday: 10 am - 5 pm
Saturday: 10 am - 5 pm
Expanding hours from May to September
Have you tried the frequently asked questions (FAQ)? Reach out if your question is missing, you need more information, have a suggestion for us to improve, or are looking for something special. Keep your eyes peeled for a reply in no more than 48 hours.